When a conversation needs someone from the team, the task is born with the customer's context, an owner and a deadline — and the service desk keeps seeing where it stands.
The agent promises to get back, drops the request into the team's WhatsApp group and it vanishes among 200 messages. The customer chases it, nobody knows who owned it, and the answer is always the same: “I'll check”.
One click turns the conversation into a task on the board, carrying the customer's history, the request and the attachments. Whoever does the work doesn't have to ask anything to get started.
Every task has an owner, a deadline and a stage on the board. Teams and permissions define who sees it and who can change it — the service desk follows along without having to nudge anyone.
When the work moves forward, the service desk sees it. The customer gets an answer with what was done — and the conversation closes with a record, not with “sorted out in the group chat”.
Boards and tasks are part of Enterprise and can be added as an extra module on the other plans. Teams and permissions on all of them.
| Feature | Essential | Professional | Advanced | Enterprise · On request |
|---|---|---|---|---|
| Teams and permissions | ✓ | ✓ | ✓ | ✓ |
| Boards / Kanban | Add-on | Add-on | Add-on | Included |
| A task from the ticket | ✓ | ✓ | ✓ | ✓ |
| Task forms | — | ✓ | ✓ | ✓ |
| Custom fields | ✓ | ✓ | ✓ | ✓ |
| Open API to integrate with | — | — | Included | Included |
Essential, Professional, Advanced and Enterprise. Pricing outside Brazil is quoted per country. Artificial intelligence included in all of them, no lock-in. See all the plans
Each one has its own page, with the problem it solves, the product screen and the plan it comes in.
We load your catalog beforehand and you watch FLAMA serving customers with your products, your price and your stock. If it doesn't make sense, you leave the call knowing your WhatsApp's response time today.
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