Log in Book a demo ↗
F Merges the channels

Every channel, one single conversation.

WhatsApp and Instagram stop being islands. Everything lands in one queue, with the customer's context and history alongside.

Book a demo ↗ See which plan it comes in ↘
Meta's official WhatsAppWhatsApp by QR CodeInstagram DirectE-mail
app.flamaatende.com.br/atendimento
real recording
The problem

Three tabs open and a customer waiting.

Every rep works from their personal WhatsApp, the owner replies from their own phone and nobody knows who said what. When a rep leaves the company, they take the client list with them on their device. It isn't a lack of effort — it's a lack of a company queue and a company history.

What changes

One inbox for every channel

WhatsApp and Instagram conversations land in the same place, with the status in plain sight: in progress, queued, closed. You can see every agent's tickets or only your own.

  • WhatsApp and Instagram in the same panel
  • A status per conversation, no guessing
  • Filter by agent, by queue and by tag
app.flamaatende.com.br/atendimento
real recording
How it works

The customer's history next to the conversation

Who they are, which company, what they've ordered before, which tickets are open. The agent replies knowing who they're talking to — without asking the customer to repeat themselves.

  • The contact's record next to the chat
  • Previous and open tickets
  • Consent recorded on the contact
In practice

Nobody answers the same thing twice

The conversation has a clear owner. If another agent opens it, they see it's already being handled and by whom — which puts an end to double replies and to the customer nobody answers.

  • A visible owner per conversation
  • Notice that a conversation is already being handled
  • Transfer without losing the history
Plans

What each plan includes here

Full service desk on every plan. 1 channel on Essential, 2 on Professional, 4 on Advanced — extra channels can be added separately.

FeatureEssentialProfessionalAdvancedEnterprise · On request
Service channels1 WhatsApp2 channels4 channels8+ / to agree
Users included10204080+ / to agree
One queue and the history✓✓✓✓
E-mail as a channel——✓✓
Automatic routing—✓✓✓
Extra channel (add-on)monthlymonthlymonthlyTo agree

Essential, Professional, Advanced and Enterprise. Pricing outside Brazil is quoted per country. Artificial intelligence included in all of them, no lock-in. See all the plans

Questions

The questions that come up about this

How do I centralize WhatsApp across several reps?+
FLAMA puts the conversations into a single company queue, with history per customer and a defined owner. The number becomes the company's, not the rep's phone.
Do I have to change my WhatsApp number?+
No. It's the same number you already advertise on your storefront, your card and on Google. It gets connected, not replaced.
Does FLAMA have lock-in or a minimum-term contract?+
No. You leave whenever you want and take your data with you in a spreadsheet. The annual plan is the default because it's the best price; the monthly one runs about 20% higher.
Does FLAMA integrate with my ERP?+
Yes. Open API with around 300 endpoints and public Swagger, scoped keys and an audit trail. With the Desoft7 and Jupiter ERPs the sync is native: customer, product, price, stock and contract arrive on their own, and the order goes back.
Explore

The other features

Each one has its own page, with the problem it solves, the product screen and the plan it comes in.

🔥 Thirty minutes

Put it live today and try it with your team.

We load your catalog beforehand and you watch FLAMA serving customers with your products, your price and your stock. If it doesn't make sense, you leave the call knowing your WhatsApp's response time today.

Book a demo ↗

Rather get ahead? Talk now on WhatsApp.

Talk now on WhatsApp