L Reads the intent

The AI reads the intent on the way in.

Every incoming message is qualified in seconds: intent, priority, sentiment and suggested tags, ready to route to the right team.

Book a demo ↗ See which plan it comes in ↘

Triage in ~1.2sAudio transcriptionImage readingSuggested tags

app.flamaatende.com.br/atendimento/triagem

real recording

The problem

Everything arrives the same. And what was urgent waits.

In a raw queue, the eight-thousand order sits behind a “good morning”. The angry customer looks just like the curious one, and the distributor restocking waits alongside someone who only asked for a price. Somebody has to read everything to find out what matters — and while they do, the hot lead goes cold.

What changes

Intent, priority and sentiment in ~1.2s

The AI reads the latest messages and returns a summary of what the customer wants, the priority level and the sentiment of the conversation. It comes with suggested tags and the recommended team to route it to.

The request summarized in one sentence
Priority and sentiment classified
Suggested tags + recommended team

app.flamaatende.com.br/atendimento/triagem

real recording

How it works

The AI suggests. A person accepts or adjusts

Nothing is routed blind: the triage shows up as a suggestion, with buttons to accept and route or to adjust. The AI speeds up the decision — it doesn't take your place.

Accept and route in one click
Adjust the triage when it gets it wrong
A record of who confirmed

In practice

Audio and images are read too

WhatsApp audio is transcribed and incoming images are analyzed with OCR. The screenshot of the error and the three-minute voice note stop being a problem for whoever is on the other end.

Automatic audio transcription
Image reading and OCR
All of it indexed alongside the conversation

Plans

What each plan includes here

AI and first-level bot on every plan, with a monthly credit allowance: 1,000 on Essential, 2,500 on Professional, 5,000 on Advanced.

Feature	Essential	Professional	Advanced	Enterprise · On request
AI triage	✓	✓	✓	✓
AI credits per month	1.000	2.500	5.000	To agree
Audio transcription	✓	✓	✓	✓
Image reading (OCR)	✓	✓	✓	✓
Customer insights (AI)	—	—	✓	✓
Extra credits	per credit	per credit	per credit	To agree

Essential, Professional, Advanced and Enterprise. Pricing outside Brazil is quoted per country. Artificial intelligence included in all of them, no lock-in. See all the plans

Questions

The questions that come up about this

Can the AI understand what the customer wants?+

Yes. FLAMA reads the latest messages and returns a summary of the request, the priority level, the sentiment of the conversation and the suggested tags, as well as recommending the team that should handle it.

Does FLAMA transcribe WhatsApp audio?+

It does. Audio is converted to text automatically and incoming images go through OCR.

Do I have to change my WhatsApp number?+

No. It's the same number you already advertise on your storefront, your card and on Google. It gets connected, not replaced.

Does FLAMA have lock-in or a minimum-term contract?+

No. You leave whenever you want and take your data with you in a spreadsheet. The annual plan is the default because it's the best price; the monthly one runs about 20% higher.

Does FLAMA integrate with my ERP?+

Yes. Open API with around 300 endpoints and public Swagger, scoped keys and an audit trail. With the Desoft7 and Jupiter ERPs the sync is native: customer, product, price, stock and contract arrive on their own, and the order goes back.

Explore

The other features

Each one has its own page, with the problem it solves, the product screen and the plan it comes in.

🔥 Thirty minutes

Put it live today and try it with your team.

We load your catalog beforehand and you watch FLAMA serving customers with your products, your price and your stock. If it doesn't make sense, you leave the call knowing your WhatsApp's response time today.

Book a demo ↗

Rather get ahead? Talk now on WhatsApp.