Ready-made shortcuts, an AI reply suggestion and a bot that covers first-level questions around the clock — with the SLA on the timer so nothing runs past its deadline.
The customer messages you and two competitors. Whoever replies in minutes wins the conversation; whoever replies tomorrow replies to nobody. And at night, at the weekend and at the peak of business hours, your operation simply doesn't exist.
The answers your team repeats all day become shortcuts organized by category — greeting, sales, support, closing. The dashboard shows which ones get used most and the average first reply time.
The bot answers the repeated questions by checking your knowledge base, gives price, stock and the product photo — and escalates to a person when it goes off script.
Every conversation has a target time, business hours and a reopening rule. Automations distribute the tickets and act when the deadline tightens — the dashboard shows how much of the SLA is being met today.
Quick replies and the first-level bot on every plan. SLA, automations and automatic routing from Professional onwards.
| Feature | Essential | Professional | Advanced | Enterprise · On request |
|---|---|---|---|---|
| Quick replies | ✓ | ✓ | ✓ | ✓ |
| First-level bot (24/7) | ✓ | ✓ | ✓ | ✓ |
| SLA and business hours | — | ✓ | ✓ | ✓ |
| Service automations | — | ✓ | ✓ | ✓ |
| Ticket routing | — | ✓ | ✓ | ✓ |
| Official WhatsApp (Meta) | Setup charged separately | Setup charged separately | Included | Included |
Essential, Professional, Advanced and Enterprise. Pricing outside Brazil is quoted per country. Artificial intelligence included in all of them, no lock-in. See all the plans
Each one has its own page, with the problem it solves, the product screen and the plan it comes in.
We load your catalog beforehand and you watch FLAMA serving customers with your products, your price and your stock. If it doesn't make sense, you leave the call knowing your WhatsApp's response time today.
Book a demo ↗Rather get ahead? Talk now on WhatsApp.
