+700
More than 700 clients in Desoft7's client base
WhatsApp and Instagram in the same queue, with 19 intelligences that read what the pet parent asked for, answer with your price and your opening hours, log it under the pet's name and bring back the vaccine and the food on the right date. On the same number your shop already advertises.
Who serves pets at the counter and on WhatsApp every day
Tech Provider is the status Meta grants, after verification, to companies allowed to connect and operate other businesses' WhatsApp Business accounts through the official API. For your pet shop, that means three practical things:
These are the messages that arrive at your shop. Every one becomes an answered booking, an opportunity in the pipeline and a follow-up task without anyone typing a thing.
🛁 Grooming
The step is logged once and whoever asks later already has the answer.
🩺 Clinic
The vaccine card expires, the AI warns the pet parent beforehand and the follow-up becomes a task with an owner.
🚗 Pet taxi
She drives, delivers and serves. The AI answers while her hands are busy.
🏨 Boarding and daycare
Answers the daily rate, logs the dates and notifies on check-in and check-out.
Saturday the shop fills up and nobody has a free hand for the phone. Sunday the pet parent finally sits down and messages. By Monday morning she has already booked somewhere else.
And that isn't even the worst of it. It's the thirty-day follow-up that became sixty, the vaccine that expired, the food she started buying at the supermarket. None of it shows up in a report, because there's no record of a return visit that never happened.
No bot to configure, no flow to draw, no "press 1 for service". All of them wired into the same process, from the pet parent's first hello to the booking logged with the pet, the service and the time she asked for.
Every one of these is a documented product feature, and every single one can be switched on and off, using the wording you wrote. You approve what the AI suggests. And if the AI goes down, the service desk keeps working.
The same triage, on the product screen. Qualified in 1.2 seconds, with 94% confidence.
"That food only Nina will eat." Cat flea treatment, which isn't the dog one. The vaccine that's "about due". Clipper cut, puppy cut, sanitary trim.
You write the way your customer asks for it, once. From then on it serves customers with your services, your price and your stock, straight from your system.
The AI creates the deal in the pipeline with the service, the value, the urgency and a temperature tag. Nobody fills in anything on a packed Saturday.
Builds the order from your catalog, offers the flea treatment alongside the food, respects stock and takes a no without pushing.
Add-on, in any planWhat's open, who stopped replying and the likelihood of each deal, with the reasoning written out in full.
The ticket becomes a card on the board in one click, with the pet's history, the deadline, the owner and the timer.
Recordings and screens of the system running, unedited and with no voice-over. It's exactly what you'll see in the demo, with your pet shop in place of ours.
One ticket per pet parent, the reply window in plain sight, and take, transfer to the clinic or summarize in one click.
Kanban or list, with what's open, the month's forecast and the win rate at the top of the screen.
The pet parent's request becoming a card on the board, with an owner, a deadline and an SLA.
Who warmed up and which pet parent is cooling off, with a score per customer. You act before you lose them to the pet shop on the corner.
Slash shortcuts in the chat for price, hours and vaccines, with the average first reply time in plain sight.
FLAMA is web-based and runs in the browser of any device. Whoever has the pet in their hands answers from a phone, whoever runs the shop answers from a computer, and it's the same queue.
Opens in the browser on a phone, a tablet or a computer. Nobody has to download an app or update anything.
The queue reorders itself by reply deadline. The pet parent who is cooling off moves up, and the traffic light shows it without you opening the ticket.
Take it, transfer to the vet with a reason, send the pet's photo and ask for the conversation summary, all in one tap.
Operator, agent, supervisor and admin roles. Each one sees their own accounts, you see the whole shop.
Queue, conversation and AI triage in a single scroll, with the pet in your other hand.
The same number that's on your storefront, your Instagram and your business card. Meta's official channel or QR Code to start today, with assisted migration later.
A specialist sits down with you to get your price list, your opening hours, your catalog and your way of talking to pet parents inside FLAMA.
One channel, one shift. You can turn the AI on only after the shop closes and on Sundays, when there's nobody there today, and watch it before releasing the rest.
Want to decide on your own, without talking to anyone? You can create the account on Essential and start the 7-day trial. The card is asked for at signup and the first charge only lands on day 8. If you'd rather see FLAMA running with your own catalog and price list first, the demo takes 30 minutes.
✨What an AI credit is. Every task the artificial intelligence performs uses a credit: reading a message, transcribing an audio, summarizing a conversation. You set the monthly cap and the AI respects it.
🧾The conversation Meta charges for is paid straight to them, by category, with nothing marked up or resold. Replying to a customer who messaged you is free.
See the plan that fits me in the demo →
We load your catalog and your price list beforehand, and you watch FLAMA serving customers with your services, your price and your pet food. If it doesn't make sense, you leave the call knowing your shop's WhatsApp response time today.
See it working ↗Real people answering, from a software company that's been at it for 17 years
Rather get ahead? Talk now on WhatsApp.
Three quick answers and we show up to the call with your service price list already loaded.
Include the country code. e.g.: +55 16 99999-9999.
A specialist will get in touch during business hours to show you FLAMA running. If you'd rather get ahead, message us now.
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